What has changed as a result? 

  • Nearly £30,000 invested in our communities through our Social Value fund with our contractors
  • Question of the Month gave us real time feedback, helping us to influence our services e.g. planning a service charge focus group
  • Scrutiny Panel recommendations have implemented a change to our rubbish and recycling communications
  • Overall 77% satisfaction for repairs, this has helped us to identify what matters most to customers
  • Customers influenced our Neighbourhood Coach and Communication Officers recruitment decisions
  • Physical Adaptation Panel (PAG) have been able to make informed decisions through customers lived experiences
  • “The databank has helped me to do my online college work and attend online sessions from home” – comment from tenant helped by our National Databank programme
  • Community Corner and customer stories have been added to Connect eNews with articles submitted by customers

15,741

times opened our Connect eNewsletter

810

responses to Question of the Month

56

accessed our Databank project

2

supported colleague interviews

780

gave feedback on our repairs service

82

Scrutiny Panel volunteer hours

7

customer connect articles submitted

38

Social Value projects supported

7

mystery shoppers reviewed our customer service and website